Refund policy

We have a 30-day return policy on eligible items, which means you have 30 days after receiving your item to request a return. 

Due to hygiene reasons, earrings cannot be returned or exchanged once purchased unless they arrive damaged, defective, or you receive the wrong item.

Necklaces and bracelets may be returned within 30 days of delivery, provided they are unworn, unused, and returned in their original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at natureblissstore@gmail.com. Details will be provided via email.

If your return is accepted, we’ll provide instructions on how and where to return your item. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at natureblissstore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The following items cannot be returned:

  • Earrings (unless faulty or incorrect)
  • Sale items
  • Gift cards
  • Personalized or custom-made items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at natureblissstore@gmail.com.